Shipping and Delivery Policy

1. Introduction

Welcome to the Elysian Plaza Shipping and Delivery Policy. This Policy explains how orders placed through the Elysian Plaza Platform are processed, shipped, tracked, and delivered. As Elysian Plaza is a marketplace operated by YumiGlow Online Services Private Limited, product fulfilment may involve authorised distributors, logistics partners, courier providers, and other service providers.

Our objective is to ensure that every order is delivered safely, efficiently, and transparently while providing clear expectations regarding delivery timelines, responsibilities, and customer support.

This Policy should be read together with our Terms of Use, Privacy Policy, and Refund and Cancellation Policy. By placing an order through the Platform, you agree to this Shipping and Delivery Policy.

2. Scope

This Policy applies to all eligible orders placed through the Elysian Plaza website, the Elysian Plaza mobile application, and other official ordering channels operated by YumiGlow. It applies to:

• Individual consumers
• Salon owners
• Spa owners
• Beauticians
• Makeup artists
• Professional buyers
• Business customers

3. Definitions

Platform means the Elysian Plaza website, mobile application, and related digital services operated by YumiGlow.

Buyer means the individual or business purchasing products through the Platform. Seller means the authorised distributor, supplier, manufacturer, or business fulfilling an order.

Dispatch means the transfer of a packaged order from the seller or fulfilment location to the logistics partner for delivery. Shipment means one or more products packed together for delivery.

Delivery Partner means any courier, logistics company, hyperlocal delivery partner, or transportation provider engaged to deliver orders. Business Day means a day on which normal business operations are conducted, excluding officially declared public holidays unless otherwise specified.

4. Serviceable areas

Elysian Plaza currently delivers to selected serviceable locations. At present, deliveries are primarily available in Hyderabad and Vijayawada. The Company intends to progressively expand delivery coverage across major cities in Telangana and Andhra Pradesh, and subsequently to additional regions across India.

Delivery availability depends upon several factors, including:

• Delivery PIN code
• Seller coverage
• Logistics availability
• Product category
• Inventory location
• Applicable legal or regulatory restrictions

Serviceability changes

Certain remote or non serviceable locations may not be eligible for delivery. The Company reserves the right to modify serviceable areas at any time.

5. Shipping charges

At present, Elysian Plaza offers free standard shipping on eligible orders. The Company reserves the right to introduce shipping charges in the future. Where applicable, shipping fees may depend on order value, delivery distance, product dimensions, product weight, delivery speed selected, product category, and special handling requirements.

Applicable shipping charges, if any, will be displayed before checkout. No shipping charges will be applied retroactively to confirmed orders.

6. Order processing

After successful payment, the order enters the processing stage, which generally includes:

• Payment verification
• Inventory confirmation
• Seller acknowledgement
• Packing and quality verification where applicable
• Dispatch preparation and logistics allocation

Processing times

Processing time may vary depending upon seller operations, product availability, order volume, product category, public holidays, and operational circumstances. Orders are generally processed during normal business hours. Orders placed outside business hours, on Sundays, or on public holidays may be processed on the next Business Day.

7. Dispatch

Once the order has been processed, it will be dispatched by the seller or fulfilment centre. Dispatch timelines may vary depending upon product availability, seller processing capacity, quality checks, logistics scheduling, and delivery location.

Customers will generally receive a notification once their order has been dispatched. Dispatch does not necessarily indicate that the shipment is immediately out for delivery.

8. Delivery timelines

Delivery timelines displayed on the Platform are estimates intended to help customers plan their purchases. Actual delivery may vary depending upon product availability, seller location, logistics capacity, traffic conditions, weather conditions, public holidays, government restrictions, and force majeure events.

• Same day delivery: available on eligible products, subject to seller participation, inventory availability, cut off times, serviceable locations and logistics capacity.
• Next Business Day delivery: available on certain eligible products, depending on order timing, product availability, serviceable location and seller participation.
• Standard delivery: most orders are expected to be delivered within 1 to 5 Business Days.
• Special category products such as salon furniture, electrical equipment, large appliances, commercial equipment, customised and made to order products may require longer processing or specialised logistics, with timelines displayed separately.

9. Freight classification

To ensure safe and efficient delivery, products may be fulfilled using different logistics methods. Small parcel deliveries, such as shampoos, conditioners, skincare products, cosmetics, disposable supplies, salon consumables and beauty accessories, may be shipped through standard courier or hyperlocal delivery partners.

Large freight deliveries, such as salon chairs, spa beds, facial machines, steam equipment, salon furniture and heavy equipment, may require specialised transportation, appointment scheduling, additional handling, and larger delivery vehicles. Future services such as installation or assembly, where introduced, shall be governed by separate service terms.

10. Shipment tracking

Where tracking is available, customers will receive shipment updates through the mobile application, SMS, email, WhatsApp, or push notifications. Tracking information may include order confirmation, dispatch status, shipment movement, estimated delivery, and delivery completion.

Tracking updates depend on information received from logistics partners and may occasionally be delayed.

11. Delivery windows

Delivery timelines published on the Platform represent estimated delivery windows rather than guaranteed delivery commitments unless expressly stated otherwise. Illustrative examples include same day delivery where eligible, next Business Day delivery subject to availability, standard delivery estimated at 1 to 5 Business Days, and extended delivery for specialised products.

12. Order consolidation

Where feasible, multiple products ordered together may be packed and shipped in a single shipment. However, depending on seller location, inventory availability, product category, and logistics constraints, an order may be delivered in multiple shipments.

Customers shall not incur additional shipping charges solely because an order is fulfilled through multiple shipments where standard shipping was originally offered.

13. Delivery attempts

Our Delivery Partners will make reasonable efforts to successfully deliver your order to the delivery address provided during checkout. Delivery attempts may vary depending on logistics partner policies, product category, delivery location, and local operating conditions.

If the first delivery attempt is unsuccessful, additional delivery attempts may be made where operationally feasible. If delivery cannot be completed after reasonable attempts, the shipment may be returned to the seller or fulfilment location in accordance with this Policy.

14. Delivery acceptance

Delivery shall be deemed successfully completed when the shipment is accepted by:

• The customer
• An individual authorised by the customer
• A family member, employee, or colleague present at the delivery address
• Reception or security personnel where applicable
• Any person reasonably appearing to be authorised to receive the shipment at the delivery location

Delivery confirmation

Where applicable, delivery confirmation may be recorded through One Time Password verification, digital signature, courier acknowledgement, photographic proof of delivery, electronic delivery confirmation, or any other verification method used by the Delivery Partner. Once delivery has been successfully completed, responsibility for the shipment transfers in accordance with Section 20.

15. Inspection at delivery

Customers are encouraged to inspect their shipment as soon as reasonably practicable after delivery, verifying the external condition of the package, signs of tampering, product quantity, visible damage, and correctness of delivered items. If any issue is identified, customers should report it through the Platform or Customer Support as soon as possible and, where applicable, within the timelines specified in the Refund and Cancellation Policy.

For orders containing multiple products, premium products, or high value items, customers are strongly encouraged to record an uninterrupted video while opening the package. Although not mandatory, such recordings greatly assist in resolving disputes relating to missing products, damaged products, incorrect quantities, incorrect products, and package tampering. The absence of such a recording shall not automatically result in rejection of a claim, but available evidence may influence the outcome of an investigation.

16. Failed deliveries

Delivery may fail due to reasons including:

• Incorrect or incomplete delivery address
• Customer unavailable or unreachable
• Refusal to accept delivery
• Restricted access to the delivery location
• Adverse weather conditions or local transportation disruptions

Handling failed deliveries

Where delivery fails, the Company or Delivery Partner may contact the customer for clarification, attempt re delivery where feasible, return the shipment to the seller, or cancel the order where necessary. Additional delivery charges may apply where failure resulted from customer provided information or repeated unsuccessful delivery attempts.

17. Return to origin

If a shipment cannot be successfully delivered, it may be returned to the seller or fulfilment location. Examples include repeated unsuccessful delivery attempts, an incorrect delivery address, refusal of delivery, the customer being unavailable, or an inability to establish contact with the customer.

Where a return to origin occurs due to customer related reasons, YumiGlow may charge reasonable re delivery fees where applicable, recover actual logistics costs where permitted by applicable law, or require confirmation before arranging another delivery. Where the return to origin occurred due to an error attributable to YumiGlow, the seller, or the Delivery Partner, customers shall ordinarily not be charged additional shipping fees.

18. Logistics partners

To facilitate efficient delivery, Elysian Plaza may engage one or more logistics providers, including national courier companies, regional courier providers, hyperlocal delivery partners, freight operators, specialised transport providers, and future in house logistics services operated by YumiGlow.

The Company may change logistics partners without prior notice where operationally necessary. Delivery timelines may vary depending upon the logistics partner assigned to a particular shipment.

19. Marketplace responsibilities

Elysian Plaza operates as a marketplace facilitating transactions between buyers and authorised sellers.

YumiGlow is responsible for operating the Platform, facilitating order placement, processing payments, coordinating with sellers, facilitating customer support, and assisting with delivery related queries and dispute resolution.

Sellers are responsible for maintaining accurate inventory, securely packaging products, dispatching eligible orders promptly, supplying genuine products, and complying with applicable laws and Platform standards.

Delivery Partners are responsible for transporting shipments, making reasonable delivery attempts, updating shipment tracking information where available, and handling shipments with reasonable care during transit.

Customers are responsible for providing accurate delivery details, remaining reasonably available for delivery, promptly reporting delivery issues, inspecting shipments after delivery, and complying with this Policy.

20. Risk transfer

Unless otherwise required by applicable law, the risk of loss or accidental damage to products transfers from the seller to the customer upon successful delivery in accordance with Section 14.

Until successful delivery, the seller remains responsible for the shipment and the Delivery Partner is responsible for exercising reasonable care during transportation. After successful delivery, responsibility for storage, handling, misuse, accidental damage, or loss rests with the customer. This provision does not affect any statutory consumer rights available under applicable law.

21. Delivery delays

While YumiGlow strives to deliver orders within the estimated delivery windows, delays may occur due to circumstances beyond reasonable control, including adverse weather conditions, natural disasters, traffic congestion, public holidays, government restrictions, strikes, logistics disruptions, technical system failures, and regulatory inspections.

Estimated delivery dates should not be interpreted as guaranteed delivery commitments unless expressly stated otherwise.

22. Force majeure

YumiGlow shall not be liable for delays or inability to process, dispatch, or deliver orders resulting from events beyond its reasonable control, including floods, earthquakes, cyclones, pandemics, epidemics, fire, war, civil unrest, governmental actions, transportation failures, cyber incidents, and widespread communication failures.

Where such circumstances arise, affected obligations shall resume as soon as reasonably practicable after the event has ceased.

23. Policy updates

YumiGlow may update this Shipping and Delivery Policy from time to time to reflect changes in logistics operations, marketplace processes, product categories, service areas, delivery methods, applicable laws, or business requirements.

The updated version shall be published on the Platform together with the revised Last Updated date. Continued use of the Platform following publication of an updated Policy constitutes acceptance of the revised version.